So to even the ying yang scales of negative energy I should laud Sprint for trying to rectify the situation.
When Samsung failed to help me I called my provider Sprint to see if they could help me. I knew that if I purchased a new phone I would have to pay the full cost rather than the reduced price one receives for extending a contract or establishing service. I didn't really think that was fair...especially since I have been a loyal Sprint customer for seven years.
Sprint Account Services (not Customer Care Services who couldn't help in the least) said their system would not allow them to simply give me a rebate. But they said I would be eligible for that rebate if I added a third line for $9.99 a month on a two-year contract. Then they would give me a credit of $20 a month for the next two years to cover the cost of that third line and more for the inconvenience I experienced.
The new phone would be programmed with my same number. The old phone will simply go unused since we don't need a third line.
I went to Best Buy since they do not use mail-in rebates on their phones...you get the rebate immediately. I walked out with a free LG Rumor 2. Didn't pay a dime...and when all is said and done I actually got $10 off a month for two years from my what I was originally paying!
So I'm giving Sprint props on this one for helping me out. Still: stay away from Samsung!
